​

Prepared 20 July 2026. Intended to satisfy section 18 of the Protection of Personal Information Act, 2013 (“POPIA”). 
 

1. Who is responsible for your information

Nomaluma (Pty) Ltd 2026/343671/07 is the Responsible Party for the personal information it processes. Address: 52 Francolin Road, Bakoven, Cape Town. Email: kim@nomaluma.com . Information Officer: Kimberley Beddow.
 

2. What information we collect

Depending on your enquiry and booking, we collect: your name and contact details; the names and contact details of fellow travellers; passport and identity details; travel preferences and budget; and, where relevant to your trip, dietary requirements and health or mobility information; and payment details.

Health, dietary and similar information is special personal information under POPIA and is treated with additional care (clause 7).
 

3. Where we get it

Usually directly from you. Sometimes from the person organising a group booking, who confirms they have your permission to share it.
 

4. Why we collect it and our lawful basis

We process your information to: respond to your enquiry and prepare quotes; plan, book and manage your trip with Suppliers; comply with legal obligations; and, where you agree, send you occasional updates. Our lawful bases are: performance of a contract (or steps taken at your request before a contract); our legitimate interests in running the business; compliance with the law; and your consent where required.
 

5. Whether you have to provide it

Providing your information is voluntary, but if you do not provide what we need, we will not be able to quote for or arrange your trip.
 

6. Who we share it with

To arrange your trip we share necessary information with Suppliers — lodges, camps, hotels, airlines, and transfer and activity operators — and with payment processors and professional advisors. We do not sell your information.
 

7. Special personal information

We collect health, dietary or mobility information only where needed to arrange your trip safely (for example, dietary needs or medical considerations at remote camps). We process it on the basis of your explicit consent or where necessary to protect your life or health, and we share it only with the Suppliers who need it.
 

8. Cross-border transfers

Your trip will usually involve Suppliers outside South Africa (for example in Tanzania, Botswana, Namibia, Angola, Madagascar, Rwanda, Uganda, Mozambique, Zimbabwe, Kenya or Zambia). To arrange it, we transfer the necessary information to those Suppliers. We do so because the transfer is necessary to perform our contract with you and at your request. We take reasonable steps to ensure your information is handled appropriately.
 

9. How long we keep it

We keep your information only as long as needed for the purposes above and to meet legal and accounting requirements, after which we delete or anonymise it.
 

10. How we protect it

We take reasonable technical and organisational steps to keep your information secure. We do not store full card numbers or card security codes; card payments are handled through a secure third-party payment provider.
 

11. Your rights

You may ask to access, correct, or delete your information; object to processing; withdraw consent; and complain to us or to the Information Regulator. Information Regulator (South Africa): PAIAComplaints@inforegulator.org.za
 

12. Changes

We may update this notice and will post the current version on our website.